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FAQ

General Questions

Are there any Spanish-speaking salesmen?
Yes. For Filtration & Exhaust sales, please speak with Adam. For Engine/Parts sales, please ask to speak with Dylan Rivera. For any other information, you may ask to speak with Becky. 

Tienen vendedores que hablen Espanol?
Si. Para Filtros, Eductores y Silenciadores favor de comunicarse con Adam (504.733.4120). Para venta de partes y/o refacciones de motores favor de hablar con Dylan al 504.738.9644. Para cualquer otra informacion pueden pedir hablar con Becky al 504.738.9644.  Para una simple traduccion, a la izquierda en el indice de nuestro sitio de computadora (website) pueden oprimir la bandera indicada.

How can I obtain a credit application?
Our Credit Application has been made available for download here. You may also contact our Corporate Office at 504.738.9644 and we will fax one to you. 

Do you accept credit card payments?
Yes, we accept Visa, MasterCard, and American Express. 

Filters & Exhaust

Can you ship same-day orders?
Yes, if the order is received before noon. Large orders and those requiring special handling, packing or crating can require additional time.

Does using an aftermarket filter void my OEM warranty?
No. Under the Magnuson-Moss Warranty Act and General Principals of the Federal Trade Commision Act, a manufacturer may not require the use of any brand of filter unless the manufacturer provides the item free of charge under the terms of the warranty.

Who manufactures CAT filters?
A joint venture between Caterpillar and Donaldson, named "Advanced Filtration Systems Incorporated" (AFSI), has been established with the primary business to manufacture Caterpillar filters.

 

For additional questions, please contact us and we will gladly respond.